Build a relationship that makes customers want to stay
Retaining customers means being present before, during and after every interaction.
MADCRM helps you build a lasting customer relationship by bringing together 24/7 support, your events and the full history of your exchanges in one place.
- Support available 24 hours a day, 7 days a week
- Events that bring your customers closer
- Complete history for better-informed teams
- Targeted actions to nurture the relationship
Claire Lemoine
Manager - Atelier Lemoine
Customer since 2023AI Customer Assistant
Questions, support, information 24/7
Is my order on its way?
Yes! Here's the tracking for your order…
Events
Invitations, registrations, attendance, follow-up
Purchases & quotes
Quotes, orders, sales history
Complete history
All exchanges in a single record
A customer relationship built step by step
From everyday support to events, every interaction enriches your customer's profile and becomes an opportunity to strengthen the relationship.
1. Assist
Be available 24/7
Your AI Customer Assistant answers your customers' questions, based on your data and your knowledge base. It provides fast answers and routes more complex requests to your teams.
2. Meet
Create moments that matter
Organise your events from A to Z: prepare, invite, welcome and follow up. Registrations, attendance and exchanges are directly integrated into the customer record.
3. Know
Find the whole relationship
Support, events, purchases, quotes, exchanges: the entire history of your interactions is centralised in the same customer record. Your teams have the context they need to understand the relationship.
4. Act
Nurture and grow the relationship
Identify the customers who need attention, thank participants, follow up with absentees and use the signals from your CRM to launch the right actions at the right time.
Every interaction matters. Make it a lasting relationship.
MADCRM helps you better support your customers, create new moments of connection and preserve the memory of your relationship to extend it further.
Data security and sovereignty
Hosted in Europe
GDPR compliant
AI innovation