CONFIGURE
Define your assistant
Customise its identity, language, instructions and the rules it must follow.
Helpdesk / AI Customer AssistantYour AI
Your AI
Customer Assistant
Customer support, right where your customers reach out
Connected to MADCRM, your AI Customer Assistant understands your customers' requests, draws on your data and documentation to answer instantly, whether on WhatsApp, a web chatbot or soon your app.
- Fast, relevant answers
- Based on your CRM data and knowledge
- Available 24/7, on every channel
‹
My companyOnline
My companyOnlineHi, where's my order?09:41 ✓✓
Hi Julie 😊
Your order #45672 is out for delivery.
Expected tomorrow, 12 June.
Would you like real-time tracking?09:41
Your order #45672 is out for delivery.
Expected tomorrow, 12 June.
Would you like real-time tracking?09:41
Yes, thanks!09:41 ✓✓
Here's the tracking for your order:
📦 Out for delivery
🚚 Delivery tomorrow🔎 Track my parcel09:41
📦 Out for delivery
🚚 Delivery tomorrow🔎 Track my parcel09:41
＋📷🎙️
WhatsAppYour existing number
Web chatbotOn your website
Coming soonAppComing soon
An AI that knows your company and your customers
You decide what it knows, how it should answer and which information it can use.
CONNECT
Use MADCRM's data
Select the CRM information useful for identifying the customer and giving context to its answers.
SHARE YOUR KNOWLEDGE
Build its knowledge base
Add your PDFs, procedures, web pages or sitemap.
ASSIST YOUR CUSTOMERS
Instant answers on their favourite channels
Via WhatsApp, a web chatbot or soon your app.
Your data + your knowledge + AI = relevant answers
The Customer Assistant combines your CRM data, your documentation and the power of AI to deliver reliable, contextualised answers tailored to each customer.
Your customerAsks a question via WhatsApp, web chatbot or app (coming soon).
The channelsWhatsApp, web chatbot or app (coming soon).
AI Customer AssistantUnderstands the request, looks up the information and generates a tailored answer.
MADCRMCustomer data (selected fields)
Knowledge baseYour documents, procedures, web pages, sitemap…
A relevant answerDelivered to your customer in real time.
A guided setup, in 7 steps
From connecting your WhatsApp number to activation, MADCRM guides you every step of the way.
1Create your applicationDefine the identity of your support service.
2Connect WhatsAppLink your number and verify the exchanges.
3Give your instructionsDefine the rules and the usable CRM fields.
4Add your knowledgeImport documents, PDFs, web pages or sitemap.
5Choose and test the AISelect your model and check its answers.
6Test a conversationSimulate a real customer request.
7ActivateMADCRM checks the prerequisites before go-live.
Your company stays in control of what the assistant knows and uses
You choose its instructions, the accessible MADCRM fields and the content that makes up its knowledge base. You test its behaviour before activation, under real conditions, and keep control at every step.
Set up my AI Customer Assistant →- Secure and controlled
- Tailored to your business
- Scalable to your needs
MHelpdesk
1Application2WhatsApp3Instructions4RAG5Model6Test7Activation
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