Answers common questions
Orders, delivery, payment, products, services, after-sales, and more.
Serve
A support service for your customers, 24/7
The AI Customer Assistant answers your customers' questions, guides them and provides reliable information, instantly, at any time. It relies on your MADCRM data and your knowledge base.
- Available 24 hours a day, 7 days a week
- Fast and reliable answers
- Fewer requests for your teams
Your company
Hi, where's my order?
Hi Julie 👋
Your order #45872 is on its way. Expected tomorrow, June 12.
Thanks for your help!
Service performance
Real timeConversations
1,248+12%
Customers assisted
932+8%
Questions resolved
94%+3%
Average response time
6 sec.−28%
How does the AI Customer Assistant help your customers?
Your customers get clear, personalised answers, based on your information and their data.
Uses your MADCRM data
Identifies the customer and personalises answers from the authorised information.
Relies on your documentation
Checks your procedures, FAQs, PDFs, web pages or sitemap to provide reliable answers.
Escalates when needed
When no answer is available, the request is forwarded to the relevant team.
Track activity from your dashboard
See conversations, topics handled, questions resolved and service status in real time.
- Tracking of volumes and performance
- Identification of the most frequent topics
- Monitoring the status and quality of answers
- Continuous improvement of service
Helpdesk
Requests
0
Searches
0
Documents
0
Service
0
Done
WhatsApp
Instruction
Knowledge base
Test
Save
Access the AI Customer Assistant
Configure and manage your assistant: instructions, WhatsApp number, knowledge base, AI model and tests before activation.
You will be redirected to the configuration area for your AI Customer Assistant.